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1. Refund Policy

2. Insurance Policy 

3. Late Policy 


Terms & Conditions

Carnival Cancellation Policy

If a Territory or Band cancels it's Carnival, Carnival GLAM Hub (CGH) will refund you 70%  of the face value of your service ticket within three to four weeks. 

Change of Plans (personal reasons)

If for any reason, you are unable to attend CGH you may request a refund 30 days prior to the event. A processing fee of USD$50 will be deducted and you will be refunded the balance. For services and add-ons below USD$50, refunds are not permitted.  Refunds are not paid on deposits. 

Refund requests will not accepted within 29 days of the event date. 

2.  Insurance Ticket 

You may purchase ticket insurance from CGH for USD$20 as an add-on. 

The insurance component provides reimbursement for 100 percent of the ticket price including taxes and shipping charges. With event ticket insurance, your financial loss will be covered if you can’t attend an event for any of the below reasons:

  • Covered Illness or Injury* - preventing you or an event companion from being able to attend the event or if a family member is hospitalized or requires your care

  • Traffic accidents - which prevent you from getting to an event

  • Mechanical Breakdown - if your car breaks down within 48 hours of the event

  • Carrier delay - if your plane or other common carrier experiences a cancelation or delay while going to the event

  • Care for a family member - serious injury to a family member, requiring you to provide care

  • Travel Restrictions - Visa Cancellation, Inability to renew travel documents, Government imposed travel restrictions

  • Jury Duty - if you are required to serve on jury duty after having purchased an event ticket

  • Military Duty - if you are required to miss an event as a result of military orders

  • Death - if the purchaser, an event companion, or immediate family member passes away

3.  Late Policy 

In the event you are over 15 minutes late for your appointment, your time slot automatically gets transferred to the next person in waiting. You will have to wait until the next available makeup artist can accommodate you. Masqueraders are encouraged to arrive at least 15-30 minutes before their appointment.
There are no refunds in the event you are late. 

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